vip55 Privacy Policy
Read this policy to learn how your personal information is collected, used, and protected — and how seriously vip55 takes your privacy.
Introduction & Scope
This policy is the foundation for how information is exchanged between you and us.
This privacy policy ("Policy") has been established by the entity operating the vip55 platform (vip55.mom). By using or registering on this website, you are considered to have accepted the terms of this Policy.
We believe you should have full control over your personal information. That is why vip55 is always transparent about what data is collected, why it is collected, and how it is kept secure.
This Policy applies to users in Bangladesh. If you disagree with any part of this Policy, you are advised to stop using our services.
Please Note
This Policy may be updated at any time. The latest version will always be published on this page. For significant changes, we will notify you via your registered email.
What Information We Collect
vip55 collects only the information necessary to provide its services.
Registration & Account Information
When you create an account on vip55, the following information is collected:
- Full name and date of birth (for age verification — only those aged 21 or above may register)
- Email address
- Mobile number
- Preferred username
- Password (stored in encrypted form)
Identity Verification (KYC) Information
To ensure secure transactions and prevent fraud, vip55 may request the following documents for withdrawals above a certain amount:
- Copy of National ID (NID) or passport
- Proof of mobile banking account ownership (bKash, Nagad, Rocket)
- Bank account details (where applicable)
These documents are used solely for identity verification purposes and are stored on secure servers.
Financial Transaction Information
Transaction-related information is recorded with every deposit and withdrawal. This includes:
- Transaction amount and time
- Payment method (bKash, Nagad, Rocket, or bank transfer)
- Transaction ID and status
Sensitive financial details such as card numbers or PINs are never stored on vip55's servers.
Technical Information Collected Automatically
The following technical information may be collected automatically when you visit the site:
- IP address and device type
- Browser name and version
- Pages visited and time spent
- Cookies and session data
- Referral source (where you came from before visiting the site)
Purpose of Using Your Information
Collected information is used only for specific, lawful, and transparent purposes.
Account Management & Service Delivery
vip55 uses your registration information to create and manage your account. This includes verifying logins, saving account settings, and tracking gaming history. This information is essential for delivering the service correctly.
Secure Financial Transactions
Financial information is used to process deposits and withdrawals smoothly and to prevent fraud and money laundering. vip55 complies with the applicable legal framework in Bangladesh.
Customer Support
When you contact us via 24/7 live chat or email, your account information helps us resolve issues quickly. Our support team provides assistance in both Bengali and English.
Ensuring Responsible Gaming
Gaming patterns are analysed to identify potentially problematic behaviour, and limits or support are provided where needed. This is an integral part of our responsible gaming policy.
Service Improvement & Personalised Experience
By analysing your preferences and gaming habits, vip55 can recommend more relevant games, offers, and interface options. This personalisation is for your benefit — not for any third-party advertiser.
Important Restrictions
Your personal information is never sold, rented, or transferred to third parties for marketing purposes.
Information Sharing & Disclosure
When and with whom we may share your information.
Payment Processors
To complete deposits and withdrawals, we share your transaction-related information with payment processors. This includes bKash, Nagad, Rocket, and approved banks (such as Dutch-Bangla Bank and BRAC Bank). This information is not used for any purpose other than verifying transactions.
Game Software Providers
Game providers such as Pragmatic Play, Evolution Gaming, JILI, Spribe, and PG Soft may process certain data to deliver their games. However, they receive only the minimum information necessary to operate the games.
Legal Obligations
If disclosure of information is required under a court order, a lawful request from a government authority, or applicable law, vip55 is obliged to comply. In such cases, we will always disclose only the minimum information required.
Business Succession
If a significant change occurs in vip55's business structure (such as a merger or acquisition), user information may be transferred to the new entity. Affected users will be notified in advance.
Cookie Policy
How vip55 uses cookies and similar technologies.
Cookies are small data files stored in your browser. They help improve site functionality and personalise your experience.
Essential Cookies
These cookies are necessary for the core functions of the site — such as maintaining login sessions, verifying security, and remembering your preferred language settings. They cannot be disabled.
Functional Cookies
These cookies are used to remember your preferences such as account settings and gaming options. They can be disabled, but doing so may cause you to lose some features.
Analytical Cookies
By analysing which parts of the site users spend the most time on and which games are most popular, vip55 continuously improves its service quality. This information is collected in aggregated and anonymous form.
Cookie Controls
You can manage or delete cookies at any time through your browser settings. See the "Help" section of your browser for more details.
Data Security Measures
The technical and administrative steps vip55 takes to protect your information.
vip55 applies industry-standard security measures to protect your personal information:
- SSL Encryption: All data transmissions are encrypted using SSL (Secure Socket Layer) technology, making interception by third parties practically impossible.
- Password Hashing: Your password is never stored directly — only an encrypted hash is kept.
- Two-Factor Authentication (2FA): You have the option to enable two-factor authentication to secure your account.
- Access Controls: Only authorised staff have access to specific data, and all access is logged.
- Regular Security Audits: Regular security assessments are conducted to identify system vulnerabilities.
- Data Backups: Regular backups of important data are maintained, reducing the risk of accidental data loss.
Data Retention Period
How long and for what reasons we keep your information.
Active Account Information
All account information is retained for as long as your account remains active. The service cannot be provided without this information.
Financial Transaction Records
Financial regulations legally require transaction records to be retained for a specified period. These records are kept for the designated period even after an account is closed.
After Account Closure
When an account is closed at your request or in accordance with our policy, gaming history and personal information are deleted as promptly as possible. However, records kept due to legal obligations will be retained for the required period.
Your Rights
The rights you have over your information on the vip55 platform.
Right to Access
You can request to see what information we hold about you.
Right to Correction
If any of your information is incorrect, you can request that it be corrected.
Right to Deletion
In certain circumstances, you can request that your information be deleted.
Right to Restrict Processing
You can request that the use of your information be limited for specific purposes.
Right to Portability
You can request to receive your information in a structured, machine-readable format.
Right to Object
You can object to the processing of your information for specific purposes.
To Exercise Your Rights
To exercise any of the above rights, contact our support team at: [email protected] — we will aim to respond within 7 business days.
Protection of Minors
vip55 provides services to adults only.
vip55 strictly provides services to individuals aged 21 and above. We actively work to prevent minors from registering and follow an age verification process.
If we become aware that information belonging to someone under the age of 21 has been collected, we will immediately close that account and delete all associated information.
If you believe a minor is using our platform, please notify our support team.
Contact & Complaints
We are always ready to address any questions or concerns about privacy.
Your Privacy Is Our Responsibility
If you have any questions, concerns, or complaints about this Policy, please contact our dedicated support team. We provide assistance via 24/7 live chat and email.
Notice: This privacy policy should be read alongside vip55's Terms and Conditions and Responsible Gaming Policy. If any part of this Policy is updated, the revised version will be published on this page.